Q: When can I get an appointment?

A: Patients who call the main line, 847-462-1700 will receive an appointment that same day if there is an illness or problem which must be addressed immediately. If you are scheduling for a preventative physical or a routine follow up visit, you will likely receive an appointment either that same day, or within a few days.

Q: Which insurance plans are accepted?

A: Nearly all health plans are accepted. See our separate web page located on the About page for more information.

Q: I don’t have insurance. Will I be accepted into the practice?

A: Yes. We have various payment options and affordable fee schedules for cash-paying patients. 

Q: What are the accepted forms of payment?

A: We accept cash, personal check, Visa, Mastercard, American Express, Discover Card, and debit cards.

Q: How many providers are in the practice?

A: There are two primary care physicians and one family nurse practioner in our practice. 

Dr. John Gong is board certified in internal medicine with an extra qualification in hospital medicine. As an internist, Dr. Gong has vast experience in the preventative care for patients ranging from adolescents to the chronic care of multiple medical problems in the very elderly. In fact, Dr. Gong has spent a large portion of his career in training resident physicians and medical students in both internal medicine and family medicine. As a hospitalist, Dr. Gong is quite knowledgeable and respected in the medical community for his skill in handling very complex and often end stage illnesses in the hospital setting. Many primary care physicians refer his/her patients to Dr. Gong for care at Advocate Good Shepherd Hospital. 

Dr. Bruce Bell is one of the most respected family physician in the area. Dr. Bell has over 40 years of primary care experience and has entrusted the future care of his patients to Dr. Gong. 

Q: What should I bring with me to my first appointment with the doctor?

A: Please bring your driver's license/government ID card and current insurance card to every appointment along with an accepted form of payment (see above question) for any co-pay or other fees. 

Our front desk will ask for demographic information such as current address, all phone numbers, social security number, email address, and a list of your family members. On your first appointment, you will be asked to fill out a health history questionnaire. This should include information regarding any chronic medical conditions such as high blood pressure, diabetes, heart disease, cancers of any kind, etc. as well as any previous hospitalizations or surgeries. A current list of all prescription and over the counter medications will be requested. In fact, it is preferable for patents to bring in all medication bottles for verification and review. A listing of any medication allergies or adverse reactions will be requested as well as inventory of any illnesses known to occur in family members. 

Q: What should I do to prepare for an annual “head-to-toe” physical examination?

A: An annual wellness examination is very important because our primary care providers will be screening for various health problems already present or that may develop in the future. Preventative health screening and appropriate management of chronic health problems is vital to living a long and productive life. The preventative visit includes both a detailed physical examination with the primary care provider and a wide array of important laboratory tests specific to each patient’s situation. A physical examination and blood draw in occur in same visit. Results will then be reported to the patient within a week. If there are abnormalities detected on the blood tests, a follow-up visit with the primary care provider may be necessary. In either case, the blood draw should be done on a fasting basis.

Q: What does it mean when the doctor wants fasting blood  test?

A: The only blood tests that your primary care provider will order that must be drawn on a fasting basis include a lipid panel or a fasting blood glucose level. All other common blood tests such as a complete blood count, metabolic panel, or thyroid function tests do not need to be fasting. The definition of fasting for a blood draw means nothing to eat for 12 hours, however, you may have water or one cup of BLACK coffee (no cream or sugar). In fact, the blood and urine tests are more meaningful if you show up well hydrated. Patients should drink ten, 8oz. glasses of water in the preceding 24 hours before laboratory tests. The easiest way to fast for 12 hours is to set up an appointment for the blood draw earlier in the morning.